At Bigwit Energy Pvt Ltd, we strive to provide our customers with exceptional service and support for their solar energy needs. However, we understand that there may be circumstances that lead to a need for a refund or cancellation of services. Our refund policy is designed with our customers’ satisfaction and assurance in mind, while also respecting the commitments and processes involved in the provision of our services.

General Refund Policy

Bigwit Energy Pvt Ltd does not offer a general refund policy. All refunds and cancellations are subject to the specific terms and conditions outlined in the individual Customer Service Agreements (CSA) entered into at the time of service initiation. We encourage our customers to carefully review their CSA, which provides detailed information on the scope of services, payment terms, refund eligibility, and cancellation processes.
 

Guideline for Refund Eligibility

In the specific case where only the booking amount has been paid and no process or steps towards the installation of the solar plant have been undertaken, the customer is eligible for a full refund. This guideline is designed to offer flexibility and reassurance to our customers during the initial phase of their commitment to solar energy solutions.

Shipping and Delivery Policy

• Payment and Shipping: The shipping of materials, including structures, panels, and inverters, will be initiated only after the customer’s payment is fully reflected in Bigwit Energy Pvt Ltd's account. This policy ensures that the financial transactions are secured and confirmed, safeguarding both the customer and the company.

• Delivery Timeline: Once the payment is confirmed, the shipping process for structures, panels, and inverters will commence. Please allow up to 10 days for the delivery of these materials. We work diligently with our shipping partners to ensure timely delivery, but we also appreciate your patience and understanding for any unforeseen delays that may occur.
  
   

Requesting a Refund

• To request a refund, customers are required to contact our customer service team through the official communication channels provided on our website www.bigwitenergy.com or on customer service agreement. Please include your full name, service agreement details, and the reason for the refund request. Our team will review your request in accordance with the terms of your CSA and provide further instructions on the refund process.

 

Processing Time

• Refund requests are processed with diligence and care to ensure accuracy and customer satisfaction. Once approved, refunds will be processed as quickly as possible (within 2 days), with the time frame for the refund to be reflected in your account depending on your bank or financial institution's policies.

Contact Us

• For any questions or concerns regarding our refund policy, shipping and delivery practices, or to discuss the terms of your Customer Service Agreement, please contact us directly. Our dedicated team is here to assist you with any aspect of your service experience.